The technological innovation that happens in the world is constant and increasingly present in people's lives. More specifically, advances in information technology make it easier for people and companies to have daily routines.
Naturally, as technology evolves, solutions become more accessible. And in this article, you will understand in detail some types of artificial intelligence that are changing the way companies work.
These innovative technologies are the use of artificial intelligence in some applications: conversational artificial intelligence, artificial intelligence for computer audition and vision, and artificial intelligence for speech engine. Continue reading to learn about each of them.
Benefits of introducing artificial intelligence in companies
First of all, it is important to understand how technological innovation happens in companies through artificial intelligence.
That is, what are the practical benefits of using and investing in this type of digital revolution? Sometimes it might seem that artificial intelligence is something too far away from us, that one can only see in futuristic movies.
However, the reality is that there are applications from the simplest to the most complex ones that can guarantee more security, better customer service, and even cost reduction.
Savings on operating costs
When a computer audition and vision technology that uses artificial intelligence is applied in a company, for example, the number of errors decreases and productivity increases.
Likewise, several other solutions created from technological innovation are capable of controlling errors. As a result, we see savings in operating costs.
In the case of speech engine technology, it is possible for a machine to handle customer service simply and effectively. And so the number of professionals can decrease or people can focus on more strategic activities. Therefore, costs are lower, and the possibilities of leveraging the business increase.
Agility to solve problems
In the past, it was very common for the entire production line of a product to be stopped for hours or even days. This scenario happened because an issue has occurred and the team is working to identify and resolve the situation.
On the other hand, when artificial intelligence is part of the company's routine, errors are identified more quickly. And in fact, it is common that through sensors and a simple exchange or adjustment in some spare parts, the stops can be prevented.
Processing capacity
Another great benefit of technological innovation for companies is that large amounts of data can be analyzed almost automatically.
Depending on the business area, it might be difficult for humans to process a lot of data and still be able to extract important information from it.
However, algorithms using artificial intelligence can do this with high speed and precision. Thus, it is possible to make manual and extremely operational tasks more automatic. Which in turn provides more time for the teams.
Security inside and outside companies
A great technological innovation that we use daily today is facial or voice recognition.
You can even access your bank details from facial recognition, which makes this process more secure.
Likewise, even if a person is hiding behind clothes and accessories, the sensors can identify who is behind a pair of sunglasses or a hat. And so recognize the faces anyway.
Automated customer service
The use of chatbots to serve customers happens very often. Through predefined conversation scripts, it is possible to solve simple questions that do not require the presence of a human attendant.
However, using artificial intelligence and its ability to learn through deep learning for this application is a new sphere in automated service. This is a conversational AI application that you will understand in more detail next.
Conversational AI
When a company uses conversational artificial intelligence, you can see more quality and personalization with customers. In this way, interactions with customers using platforms such as Whatsapp, Facebook, and the company's website reach a new level.
The difference between a chatbot and a conversational AI is that the chatbot has a rigid structure. Thus, when you ask something outside the script designed for the robot, it is not able to continue the conversation.
What explains this is that conversational AI uses Neural Language Processing (NLP) and machine learning to make customer service more like having a conversation with another human being. In conversational AI, it is also possible to send audio that will be interpreted by the robot.
This technology improves the results of stores managing to sell even without an attendant working in real time. For service providers, automated customer service also generates more productivity and profit.
Likewise, if an e-commerce needs to be in contact with a client to exchange an item, a robot with AI can easily solve the bureaucratic issues of this transaction. Finally, another application of conversational artificial intelligence is to carry out satisfaction surveys.
Now you can see that a company can save a lot of time when it puts AI to work alongside the workforce.
Computer audition and vision
When we talk about computer audition and vision, what you can associate is a robot capable of processing images and videos and extracting important information from them.
Examples of usage include image and standards recognition, facial recognition, and also object classification.
As the applications are diverse, many sectors use computer audition and vision as part of their technological innovation strategy. These sectors primarily include manufacturing and supply chain, logistics, healthcare, automotive, and agriculture.
In the case of the automotive sector, for example, autonomous vehicles use computer audition and vision to get around the streets and highways even without a driver.
Similarly, production lines in an industry can also have the application of computer audition and vision. With this technology it is possible to optimize processes, automate product inspection and, as a result, have more productivity and reliability in the industrial plant.
However, there are still improvements to be made in this application of artificial intelligence. That's because robots still can't describe an image in detail just by "looking" at it. On the other hand, the vast majority of humans can perform this task very easily.
Speech engine (TTS - Text-to-Speech)
Finally, another application of artificial intelligence is the so-called speech engine or Text-to-Speech.
This technology is able to convert text into speech, with the aim of reproducing the speech of a human. That is, forget those robotic voices reading texts, because with the technological innovation that text-to-speech brought, the results are much more natural.
The speech engine is especially useful for people who have difficulty reading or seeing. Because with this technology it is possible to understand a spoken message, and no longer written.
Another application is that people can listen to emails, news, and documents instead of reading. Therefore, for those who have very busy days and need to solve more than one thing at the same time, Text-to-Speech technology is something very positive.
Different uses for companies
Now, thinking about business applications, there are some benefits of using Text-to-Speech.
In companies that work with customer service, having the first contact with a menu by phone is very common. However, this voice usually generates a feeling of tiredness in the person on the other end of the phone.
This happens because people are tired of hearing that robotic voice speaking the options of a menu that is often limited and doesn’t have flexibility.
When using Text-to-Speech, however, this problem is solved. After all, the voice that will serve the customer or potential customer imitates the voice of a human, his mannerisms and changes in intonation during a long speech.
For international companines, Text-to-Speech is even more interesting because the voice that answers the phone changes according to the accent and the language that is spoken. In addition to language nuances, it is possible to train the system to change the tone of voice and speech rate whenever necessary.
Use AI to get better results in your business
As you noticed during this article, the use of artificial intelligence and its various applications can help businesses a lot. Whether to increase quality, have more productivity, promote safety, achieve better customer service, among other applications.
And that's how Intelliway works! A pioneer company in the application of AI in businesses of the most varied sizes and segments.
Our experienced team specialized in the development of digital solutions is waiting for you to start a complete transformation in your company.
Get in touch to ask questions and understand how we can help leverage your results even more using artificial intelligence: